Terms of Service

OutDept is a technology services brand operated by LuxTech Co., Ltd., a company registered in Thailand (Registration No. 0835566044525). In these terms, "OutDept", "we", "us" and "our" refer to LuxTech Co., Ltd.; "you" and "client" refer to the person or business using our website or services.

By using our website, submitting the contact form or engaging our services, you agree to these Terms of Service. If you're accepting them on behalf of a company, you confirm you're authorised to do so. If you don't agree, please don't use the website or our services.

OutDept acts as an external technology department. Our services include websites and e-commerce, CRM and LMS systems, AI solutions, chatbots for Telegram, WhatsApp and LINE, Telegram Mini Apps, business process automation, mobile apps, design, technical consulting, ongoing maintenance and IT outsourcing.

The exact scope, deliverables, timeline and price of every engagement are set out in a separate written proposal, statement of work or contract (the "Agreement"). If an Agreement conflicts with these terms, the Agreement prevails.

• Sending us a message through the contact form or any messenger doesn't create a contract or oblige either side to work together.
• We scope work before we quote it. Estimates and proposals are free and non-binding until both sides confirm them in writing.
• Unless stated otherwise, a proposal is valid for 30 days from the date it's sent, since timelines and third-party costs can change.

Project work is agreed as a fixed scope for a fixed price before it starts. You won't be charged for anything outside the Agreement without your prior written approval.

If you want to add or change something mid-project, we'll describe the impact on price and timeline as a change request. It becomes part of the Agreement only once you've approved it.

Ongoing work — including our "Full Department" IT outsourcing subscription — is billed on a recurring basis as set out in the Agreement. Unless the Agreement says otherwise:

• Requests are handled through one shared queue and can be reprioritised from month to month.
• You can pause or cancel at any time, with no long-term lock-in. Cancellation takes effect at the end of the current paid billing period.
• Fees for a billing period that has already started aren't refunded, but the work for that period is still delivered.

To help us deliver on time, you agree to:

• Give us accurate and complete information about your business and requirements.
• Provide feedback, approvals, content and materials within the agreed timeframes.
• Provide the accounts, access and credentials needed to do the work.
• Make sure you own, or have a licence to use, any content, data, trademarks or materials you give us.

Delays in feedback, materials or access may shift the timeline accordingly.

• Prices, currency and payment schedule are set out in the Agreement or invoice. We may ask for a deposit before work starts.
• Prices exclude applicable taxes (such as VAT) unless stated otherwise.
• If a payment is overdue, we may pause work until it's settled, after notifying you first.
• Payments for work already completed are non-refundable unless agreed otherwise in writing.

Unless the Agreement says otherwise:

• You keep full ownership of everything you had before working with us — your brand, content, data and existing systems.
• Once you've paid in full, ownership of (or usage rights to) the project deliverables — including the source code written specifically for you — transfers to you as set out in the Agreement.
• We keep ownership of our pre-existing tools, frameworks, templates, reusable code libraries and know-how, and grant you a permanent licence to use whatever of them is built into your deliverables.
• Open-source and third-party components remain subject to their own licences.

Both sides agree to keep each other's non-public information — business data, source code, strategies, credentials and technical details — confidential, and to use it only for the project, unless disclosure is required by law or agreed in writing. We're happy to sign a separate NDA before any details are discussed.

We only mention you as a client or show your project in our portfolio with your permission. Work covered by an NDA is never published.

Projects often rely on third-party services — hosting, domains, payment gateways, messaging platforms (Telegram, WhatsApp, LINE), AI model providers, APIs and cloud infrastructure. Where practical, these accounts are registered in your name, and their fees are paid by you unless the Agreement says otherwise.

We aren't responsible for outages, pricing or policy changes, security incidents or platform changes made by third parties, although we'll help you respond to them within the scope of our work.

AI systems can produce inaccurate or unexpected output. We design AI solutions with appropriate safeguards, but you're responsible for reviewing AI-generated content and decisions before relying on them.

We deliver our services with professional care and skill, and stand behind the work described in the Agreement. Beyond that, the website and services are provided "as is" and "as available".

We can't guarantee specific business results, such as revenue growth, search rankings, lead volume or AI accuracy, nor completely uninterrupted or error-free operation. To the extent permitted by law, all other warranties are excluded.

To the extent permitted by law, OutDept isn't liable for indirect, incidental, consequential, special or punitive damages, including lost profits, revenue or data.

Our total liability for any claim relating to a project is limited to the amount you paid us for the specific services the claim relates to. Nothing in these terms limits liability that can't be limited under applicable law, such as liability for fraud or gross negligence.

You agree to compensate OutDept, its team members and contractors for claims, losses and costs arising from:

• Content, data or materials you provide to us.
• Your breach of these terms or of applicable law.
• Misuse of the software or services we deliver.

Either side may end an engagement as set out in the Agreement. When it ends, you pay for work completed up to that date, and we hand over the completed deliverables once paid.

We may suspend or end our services if a client seriously breaches these terms or the Agreement, fails to pay after notice, or uses our work for unlawful purposes.

When using outdept.com, you agree not to:

• Try to gain unauthorised access to the website, our systems or our data.
• Upload or distribute malware, spam or harmful code.
• Interfere with how the website works, including through automated scraping or excessive requests.
• Use the website for any unlawful purpose.

Our blog articles and other website content are for general information only. They aren't legal, tax or financial advice — for decisions affecting your business, consult a qualified professional.

How we handle personal data is explained in our Privacy Policy, which forms part of these terms.

We may update these terms from time to time. The latest version is always available on this page with its "Last updated" date. Changes don't affect Agreements already signed unless both sides agree.

These terms and any Agreement are governed by the laws of the Kingdom of Thailand.

If a disagreement arises, we'll first try to resolve it in good faith through direct discussion. If that doesn't work within 30 days, the dispute will be settled by the competent courts of Thailand.

These terms are available in English, Russian, Thai and Chinese for your convenience. If the versions differ, the English version prevails.

Questions about these terms? We're happy to walk you through them.

• Emailmanager@outdept.online
• Legal entityluxtech.estate@gmail.com
• Phone+66 81-546-4414
• Websitewww.outdept.com